Digital Product Policy

Premium memberships and digital services provided by 4download.net are delivered electronically. Membership access is provided according to the duration and benefits stated on the purchase page. Memberships do not renew automatically.

Once premium access has been successfully activated or delivered to the purchaser's account, the service is considered fulfilled and accessible, subject to applicable law and the terms of this policy.

Refund Eligibility

• Duplicate or accidental payments may be reviewed for possible refunds.
• Payments affected by confirmed technical errors or membership activation issues will be investigated by our support team.
• Customers may contact us if purchased membership access is not received or activated, or if the service materially differs from the description presented at the time of purchase.
• Refund requests must include valid transaction information.
• Refund requests are reviewed on a case-by-case basis in accordance with this policy and applicable law. Requests submitted within 24 hours of the original payment receive priority review and are generally processed more quickly.

Non-Refundable Situations

• Change of mind after successful activation, except where a refund is required by applicable law.
• Compatibility issues related to operating systems, hardware, software versions, DAWs, plugins, or user-specific configurations, except where applicable law provides otherwise.
• Failure to review the membership benefits or requirements before purchasing, except where applicable law provides otherwise.
• A payment dispute or chargeback does not prevent customers from exercising rights available under applicable law or payment-provider rules. Where appropriate, customers are encouraged to contact support so that reported issues can be investigated.
• Temporary payment verification delays from PayPal, banks, or payment providers, where the payment has not been confirmed as completed.

Payment Verification

Some payments may require additional verification from PayPal, banks, or payment gateways. During this process, premium activation may temporarily remain pending until payment confirmation is received.

If a payment has been confirmed but membership access remains pending, customers may contact our support team for assistance.

Resolve Issues Before Requesting a Refund

If you experience activation or payment issues, please contact our support team so that we can investigate and attempt to resolve the issue. Contacting support does not limit any consumer rights or payment-dispute rights that cannot lawfully be waived.

Payment & Activation Support

If you experience payment problems or your premium membership has not been activated correctly, please contact our support team with your transaction ID and account information.

Software Compatibility Disclaimer

Premium Membership provides access to premium download services only. We do not guarantee compatibility, successful installation, activation, functionality, or performance of any software, plugin, application, sample library, operating system, DAW, hardware device, or user-specific configuration, except where applicable law provides otherwise.

Users are encouraged to review software requirements, compatibility information, and installation instructions before downloading or installing any software.

Support Limitations

Support is limited to payment verification, premium activation, download issues, broken links, and inaccessible files. We do not provide remote desktop assistance, one-on-one installation services, software configuration, operating system repair, DAW troubleshooting, plugin troubleshooting, or personalized technical consulting.

Refund Request Contact

For purchases processed through NineLogix, customers should use the applicable NineLogix billing and refund channel. NineLogix is the billing and refund contact for those transactions.

For other payment methods, refund requests should be submitted to: refund@4download.net

Please include your transaction ID, account username or registered email address, and a brief explanation of the issue to help us review your request.

Nothing in this policy limits consumer rights or payment-dispute rights that cannot lawfully be waived under applicable law.